Training Dynamics CRM 4.0 immersion courses
Training is one of the foundations of CRM adoption – if people don’t know how to use a system, and if it’s not clear how a system will benefit them, they won’t use it. The same goes for the partners who implement CRM systems.
So how do you take someone with an IT background and bring them up to speed with CRM in a hurry? One solution might be an immersive course – stick them in a CRM boot camp and drill them until they know a CRM solution backward and forward.
“Actually, I hate the term ‘boot camp,’” says David Minutella, vice president of education for Training Camp, a developer of IT training programs that’s rolling out just such an accelerated set of courses dealing with Microsoft Dynamics CRM 4.0. “We call it accelerated training – we get you in there, house you, and then have you in a classroom for 10 hours a day so you can focus what you need to learn.”
Having attended a boot camp, I can assure you that a program like this would suffer little from an absence of tear gassing, draconian haircutting policies and random yelling, although occasional forced push-ups might help focus attention, but that’s neither here nor there. The program takes students from their home organizations and houses and feeds the students, who have access to lab facilities – and instructors – 24 hours a day. Minutella says the outcome-based learning of this program is based around a lecture-lab-review format, or as he puts it simply: “we teach it, teach it again, then teach it one more time.”
The two courses, Microsoft Dynamics CRM 4.0 Applications and Microsoft Dynamics CRM 4.0 Installations and Deployment, aim to instill in-depth knowledge of the configuration, management and customization of the application, as well as instruction on new features, installation and networking with Windows Vista. The take away for the companies sending the pupils to the accelerated training is an in-house expert on Dynamics CRM 4.0 who’s ready to work on the solution upon arriving home after just a few days away away (Applications is 10 days and Installations and Deployment is seven days, but the training doesn’t have to be bak-to-back); for students, completing the course and exams means they’ll get the Microsoft Certified Business Management Solutions Specialist and Professional Application certifications.
The program launched last month, and Minutella said “there’s already been quite a bit of interest.” Training Camp also wants to launch a third track dealing with customizations to Dynamics CRM 4.0.
